At BRAAM Family, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information. By using our services, you consent to the practices described in this policy.
- Information We Collect. We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and physical address.
- Order Details: Product preferences, order history, and payment details (processed securely).
- Account Information: Login credentials if you register an account on our website.
- Communication Data: Messages or inquiries sent via email, phone, or our website.
- Device Information: IP address, browser type, and other technical data to improve our website’s performance.
- How We Use Your Information. Your personal information is used for:
- Order Processing: To fulfil and deliver your orders.
- Customer Support: To address inquiries, returns, or complaints.
- Marketing: Sending promotional offers, updates, or newsletters (you can opt-out at any time).
- Improvement: Analysing data to improve our products and website.
- Legal Compliance: Ensuring compliance with applicable laws and regulations.
- Sharing Your Information. We do not sell your personal information to third parties. However, we may share your information with:
- Service Providers: For payment processing, shipping, and email communication.
- Legal Authorities: If required to comply with legal obligations or protect our rights.
- Data Retention. We retain your information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
- Your Rights. You have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct your personal details.
- Deletion: Request deletion of your personal data, subject to legal obligations.
- Opt-Out: Unsubscribe from marketing communications.
To exercise these rights, contact us at info@braamfamily.co.za.
- Data Security. We use secure technologies to protect your information from unauthorized access, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
- Cookies. Our website uses cookies to enhance your browsing experience and analyse site performance. You can disable cookies through your browser settings, but some features may not function properly.
- Updates to This Policy. We may update this Privacy Policy from time to time. Changes will be posted on this page, and the updated policy will include the “last updated” date.